Seko Logistics

  • IT Help Desk

    Job Locations US-IL-Itasca
    Posted Date 3 weeks ago(3/1/2019 3:56 PM)
    Job ID
    2019-1250
    # of Openings
    1
    Category
    Information Technology
  • Overview

    To ensure we retain our position at the forefront of this exciting and rapidly-developing global industry, it is essential that we find new people to work with us, who understand our company values and want to share in the future success of the business. SEKO is a customer centric company, which means we place our customers first at all times. It is therefore essential that all of our employees have a customer service ethic which drives everything they do, on top of their individual skill sets.

     

    If you relish a challenge, feel you have what it takes to work at the peak of the global logistics industry, enjoy a heavy-volume, fast-paced environment, and want to interact directly with SEKO’s customers and partners, we are looking for an experienced technician to join the IT Help Desk team.

    Responsibilities

    • First line of support for IT platform trouble tickets generated within SEKO
    • Provide technical support for all hardware, software, and network issues
    • Network account maintenance using Active Directory and Exchange 2010
    • Point of contact for all software application suites
    • Document, track, and monitor problems to ensure timely resolution
    • Learn new technologies
    • Understand end-user workflow
    • Identify and resolve technical application issues
    • Execute complex tasks through SEKO with details-driven approach
    • Resolve issues over the phone, in person or remotely
    • Travel as required for new station set-ups
    • Quality Assurance Testing
    • Comply with SEKO’s C-TPAT Security Profile
    • Expected to uphold SEKO’s Core Values

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Education And/Or Experience

    • High School Diploma or GED Equivalent
    • 3-5 Years in an IT Help Desk role closing tickets

    Other Qualifications

    • Logistics industry experience a plus
    • Courteous and customer-focused responses to end-user issues
    • Demonstrated proficiency and understanding of Microsoft Office, Email and general computer functions
    • Ability to work independently with general guidance
    • Ability to work with cross-functional teams
    • Excellent written and verbal communication skills

    SEKO provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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