Seko Logistics

  • Client Relationship Manager- Onsite

    Job Locations IE-Cork
    Posted Date 1 month ago(12/12/2018 1:38 PM)
    Job ID
    2018-1228
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Summary

    The Client Relationship Manager is onsite ambassador for SEKO Logistics at a Fortune 50 technology manufacturer.  This position works as a trusted advisor supporting SEKO’s award winning suite of technology.    The Client Relationship Manager will serve as a direct interface to resolve business and technical issues to support the global supply chain of our client. 

    Responsibilities

    Essential Duties and Responsibilities:  The specific responsibility of the Client Relationship Manager are, but not limited, to the following:

    • First line of support for global transportation management system
    • Solve business and technical issues that arise during the implementation of new systems or the support of existing applications
    • Document, track and monitor problems to ensure a timely resolution
    • Lead execution and follow-up of quarterly business reviews in the organization
    • As needed, document requirements for feature enhancements and liaise with SEKO Technology team to provide a comprehensive project plan to the client
    • Production of the IT statement of work to fulfill requirements of a new solution sale  
    • Conduct online demonstration and training sessions as required on SEKO technology solutions
    • Expected to uphold SEKO’s Core Values.

    Qualifications

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Preferred Education and/or Experience:

    • College degree preferred
    • Prior experience with software testing/training
    • Experience and/or understanding of Supply Chain and logistics
    • Experience and/or understanding of warehousing, transportation management and/or PO/supplier management software systems
    • Experience as an IT Product Manager or comparable project manager
    • Demonstrated success defining and launching excellent products
    • Technical background with experience in IT is beneficial
    • Proven ability to influence cross-functional teams without formal authority
    • Examples and at least one sample of an effective document delivered in the past

     

    Language Skills:  

    Ability to read, analyze and interpret general business periodicals, professional journals or technical procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients and customers.

     

    Mathematical Skills: 

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

     

    Reasoning Ability: 

    Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

     

    Other Skills and Abilities:

    • Has a flexible approach to change, is able to work effectively in a variety of situations, constantly seeks improvements and is forward looking
    • Demonstrate a reliable, responsive and positive work ethic with the highest degree of integrity
    • Strong client relation experience, planning, presentation and organizational skills
    • Exposure to client implementations and software development
    • Excellent written and verbal communication skills
    • Strong analytical skills
    • Able to work under pressure, meet deadlines and handle multiple projects simultaneously
    • Must be detail-oriented
    • Must have a strong aptitude for learning new things quickly
    • Strong interpersonal communication and problem solving skills
    • Self-motivated, capable of staying on track and pursuing solutions with limited supervision
    • Ability to juggle the technical aspects of large scale IT projects while maintaining good communications and relationships with team members, sales and customer
    • Proficient in Microsoft Office applications
    • Excellent teamwork skills

    Certificates, Licenses, Registrations

    N/A

     

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

    The position may require extended workdays, involving a variety of work-related activities. The position may also require extended periods of talking, sitting, walking, standing, bending, stooping, driving or other forms of travel (domestic and international).  Periods of intense concentration are required.  Individual must have the requisite stamina for these activities.

     

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

     

    The noise level in the work environment is usually moderate.  The position requires being exposed to weather elements.  The position is subject to high levels of stress and multiple projects; therefore, flexibility to demanding and changing schedules is essential.  The position may require working evenings and/or weekends.

     

    SEKO provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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